These Terms and Conditions (the “Terms and Conditions”) govern the use of onaquest.co.uk (the “Site”). This site is owned and operated by On A Quest Limited. This site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our site is the property of On A Quest Limited and the Site’s creators. This includes, but is not limited to image, logos, documents, downloadable files and anything that contributes to the composition of this Site.
Accounts
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords and sensitive information attached to the account, and
- All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
- Clothing
- Accessories
We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.
These Terms and conditions apply to all the goods that are displayed on our Site at the time you access it. This includes the products listed as being out of stock. All information, descriptions or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of the goods we provide. You agree to purchase goods from our site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed the payment we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our site:
- Credit Card;
- Paypal; and
- Debit Card
When you provide us with your payment information, you authorise our use of and access to the payment instrument that you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
Shipping and delivery
When you purchase goods from our Site, the goods will be delivered through Royal Mail First Class Post tracked.
Delivery will take place as soon as reasonably possible, delivery times may vary due to unforeseen circumstances. Please not that delivery times do not include weekends and bank holidays.
Delivery is free.
You are required to provide us with complete and accurate delivery address details including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Right to Cancel and Receive Reimbursement
You have the right to cancel your contract to purchase goods from us within 14 days. The cancellation period:
Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are purchased together.
Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that will be delivered separately.
To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at info@onaquest.co.uk or by post at 58a The Ashley Centre, Epsom, Surrey KT18 5DB.
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.
If you cancel your contract with us, we will reimburse to you all the payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature and characteristic of the goods.
We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods.
We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.
The right to cancel and to reimbursement is not affected by any return or refund policy we may have.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Goods Act 2015 or any other consumer protection legislation applies and cannot be excluded , these terms and conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of that legislation will apply.
Limitation of Liability
On A Quest Limited and our directors, officers, agents, employees, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses, including legal fees, from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless On A Quest Limited and our directors, officers, agents, employees, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses, including legal fees, from your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the country of England.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions.
Changes
These Terms and Conditions may be amended from time to time in order to maintain our compliance with the law and to reflect any changes in the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
01372 878606
info@onaquest.co.uk
On A Quest Limited, 58a The Ashley Centre, Epsom, Surrey, KT18 5DB
You can also contact us through the ‘Contact Us’ form on this Site. Click here to be redirected.